Surprisingly few businesses ask customers for reviews. The best response to a bad review is a good review – and its important for businesses who can be affected by customer reviews to be proactive. Claim and bookmark your pages on Yelp, Citysearch, etc. Register and comment as an owner on Web of Trust and other reputation sites. Consider setting up a feedback function so disgruntled and unhappy customers have someplace to vent and get a response – from you! Create links to your reviews on your site. Finally – ask for reviews. Don’t be in-your-face, and certainly don’t offer bribes, but do simple things like add “Your Review is Important – www.example.com/reviews” to your receipts.
Your critics have no problem finding ways to vent and attack. Make sure you empower your fans as well.
Read the Article at HuffingtonPost
